Shipping Policy

At Studio Olfactif, we believe that the journey of your fragrance should be as thoughtful as its creation. Because each bottle is handcrafted at the moment of your order, our shipping process is uniquely tailored to honor the care and intention behind every creation. This policy explains how we prepare and deliver your personalized fragrance to your door.

THE HANDCRAFTING PROCESS & YOUR ORDER

Before your order can ship, it must first be brought to life. Unlike mass-produced fragrances that sit on a shelf waiting to be picked, each Studio Olfactif creation begins its journey only after you complete your purchase.

When you place an order on studioolfactif.com, our skilled artisans in our ateliers receive your request and begin the careful process of hand-blending your chosen formula. They measure the finest raw ingredients, mix them according to the original composition, hand-pour the fragrance into your bottle, and finally apply your personalized label. This ritual of “slow perfumery” ensures that the fragrance you receive is at its peak of freshness and vibrancy.

Because of this artisanal process, please allow additional time for your order to be prepared before it is ready to leave our atelier. We believe that good things come to those who wait, and a fragrance created just for you is worth the anticipation.

SHIPPING DESTINATIONS

We are honored to share our handcrafted creations with fragrance lovers around the world. Studio Olfactif ships to numerous destinations globally. During the checkout process on our website, you will be able to select your country or region from the list of available shipping destinations.

For customers in remote areas or specific regions, please be aware that delivery times may vary based on your location and local customs procedures.

SHIPPING METHODS AND CARRIERS

We partner with reputable global carriers who share our commitment to handling your package with care. Once your handcrafted fragrance leaves our atelier, it is entrusted to these partners who specialize in the safe and timely delivery of precious goods.

The method of shipping available to you will depend on your location and the delivery options presented at checkout. We strive to offer choices that balance speed, reliability, and security for your unique creation.

ORDER TRACKING

As soon as your handcrafted order is dispatched from our atelier, we will send you a shipping confirmation notification. This message will include a unique tracking number and a link that allows you to follow your package’s journey in real-time.

We invite you to watch as your fragrance travels from our hands to yours. Should you notice any unusual delays or issues with the tracking information, we encourage you to reach out to us through our Contact page on studioolfactif.com for assistance.

INTERNATIONAL SHIPPING AND CUSTOMS

For orders being shipped internationally, please be aware that your package may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the recipient.

Studio Olfactif has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information before placing your order. Please note that delays may occasionally occur due to customs processing, which is beyond our control.

PACKAGING

We take great care in packaging your handcrafted fragrance to ensure it arrives safely and beautifully. Each bottle is carefully secured in protective materials designed to withstand the journey. Our packaging reflects the minimalist, authentic aesthetic of Studio Olfactif, allowing the focus to remain on the precious liquid inside.

When your package arrives, we encourage you to unbox it slowly and mindfully, appreciating the care that has gone into every step of its journey—from the hands that blended it to the hands that will wear it.

DAMAGED OR LOST SHIPMENTS

While we take every precaution to ensure your handcrafted creation arrives safely, we understand that unforeseen circumstances can occur during transit.

If your package arrives damaged in any way, please document the condition with photographs and contact us immediately through our Contact page. Include your order number and details of the damage, and we will work with you to resolve the situation.

In the rare event that your package is lost during transit, please notify us as soon as possible. We will initiate an investigation with the carrier and keep you informed throughout the process. Our commitment is to ensure that your handcrafted Studio Olfactif fragrance ultimately reaches you.

QUESTIONS ABOUT SHIPPING

If you have any questions about our shipping process that are not answered here, please visit our Contact page on studioolfactif.com. We are always happy to provide clarity and assistance.

— The Studio Olfactif Team